Last updated: [7/3/2025]
Orgasmart (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, place an order, or contact us.
By using our website www.orgasmart.co.uk, you agree to the practices described in this policy.
1. Who We Are
Orgasmart is a UK-based online store that sells adult wellness products via a discreet, secure platform. We operate a dropshipping model, which means that orders are fulfilled directly by a third-party wholesaler.
We are the data controller of your personal data, meaning we decide how and why your data is processed.
2. What Data We Collect
We may collect and process the following types of personal data:
- Identity & Contact Data: name, email, phone number, billing and delivery address
- Order & Transaction Data: details of your purchase, payment method (processed via secure gateways)
- Usage Data: your IP address, browser type, time zone, pages visited
- Marketing Preferences: your opt-ins for email or SMS communications
- Communication Data: emails or messages you send to us
We do not collect or store full card numbers; payments are handled by secure third-party providers (e.g. PayPal, Stripe).
3. How We Use Your Data
We use your data to:
- Process and ship your orders
- Provide order updates and customer service
- Improve our website and user experience
- Send marketing (if you’ve opted in)
- Comply with legal and tax obligations
We only use your personal data when there is a legal basis to do so, such as:
- Performance of a contract (e.g. fulfilling your order)
- Compliance with legal obligations
- Your consent (e.g. for marketing)
- Legitimate interests (e.g. fraud prevention, improving services)
4. Sharing Your Data
We only share your data where absolutely necessary:
- With our dropshipping partner (our wholesaler) to fulfil your order
- With payment processors (e.g. PayPal) to securely process payments
- With couriers or delivery services to get your order to you
- With email providers to send order and support emails
We do not sell your data. Ever.
5. How Long We Keep Your Data
We retain your personal data for as long as needed to:
- Fulfil your order and provide customer service
- Comply with UK tax and legal regulations (typically up to 6 years)
- Send you marketing (if subscribed), until you unsubscribe
Once it is no longer needed, we securely delete or anonymise your data.
6. Your Rights Under UK GDPR
You have the right to:
- Access the data we hold about you
- Correct inaccurate data
- Request deletion of your data in some cases
- Restrict or object to certain processing
- Withdraw consent for marketing at any time
- Complain to the Information Commissioner’s Office (ICO) if you feel we’ve mishandled your data
To exercise any of these rights, contact us at support@orgasmart.co.uk
7. Cookies
Like most websites, we use cookies to:
- Keep you logged in and manage your basket
- Track site usage (via tools like Google Analytics)
- Improve your browsing experience
You can manage or disable cookies through your browser settings. For more detail, see our Cookie Policy.
8. Data Security
We protect your data using:
- Encrypted communications (SSL)
- Secure third-party platforms
- Strict access control
All payment details are handled by PCI-compliant providers.
9. International Transfers
In rare cases (e.g. using cloud services or marketing tools), your data may be processed outside the UK. We only use providers with adequate safeguards in place, such as standard contractual clauses.
10. Contact Us
For questions about this policy or your data:
Orgasmart
Email: suppport@orgasmart.co.uk
Website: www.orgasmart.co.uk
You can also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.